We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Turn on and start the hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If you do have a socket you can post a photo here. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Call the Pre-installation and delivery team on 0800 052 1734. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. The wall socket I have within my home does not appear to be working. Various cable mediums are used in modern systems to transmit data. The box and cables may have been removed by the previous occupiers. Browse Virgin Media Virgin Media Community. Connect the Hub’s power cable with the blue tab. We're here to help. Push fit the VM-supplied lead onto the socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The cable could be hidden within, or behind, furniture. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Browse Virgin Media Virgin Media Community. See where this Helpful. Hello, I just got my virginmedia broadband setup delivered. Re: Installation not workingon 28-10-2022 17:29. The socket you need will be marked with the Virgin Media logo. . 32K. Pop the power cable into a nearby plug socket, and turn it on. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. We have a TV and broadband but no landline required. Just. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Thank you. on 12-01-2023 10:45. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Solved: No Vigin Media socket - Virgin Media Community - 4917594. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. on 03-08-2020 18:05. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You should be able to do it on a call to CS. Switched On. . Browse Virgin Media Virgin Media Community. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Explain what needs to be done and book an engineer visit. But I have no Virgin Media Wall socket in my - 5339557. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Package arrive today and realized I don't have a VM wall socket to. I'm very sorry to hear about the non wall socket. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Push the red label end of the white cable, into the wall socket. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Got my virgin media self install kit but I don't have a virgin socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). I am hoping a membe. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Virgin Media Extension Cable. Some new sockets may look like one of the below. I don't work for Virgin Media. on 03-08-2020 18:05. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. All. Sometimes there is no wall box, just a trailing cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi, I have ordered a self installation kit for broadband and landline. Working hard to help connect the nation, shop our offers and order online. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. Virgin Media; My Virgin Media; Shop; Help;. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If I couldn't get the proper wall socket, the internet is not going to be set up su. Rob. Direct Save Telecom offer new phone line installations for £39. New to the UK and just moved into our first home here. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart, set up and connections. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Getting started & FAQ. Reply. Virgin Media; My Virgin Media; Shop;. I'd like to move my virgin set top box but the current cable isn't long enough. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. on 21-02-2023 19:59. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. @umerarifkhan11 wrote:. Switching from Virgin? If you're switching from Virgin. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Or you may be quicker than average! You won’t be involved the whole time. You should see a cable going through the wall and if you trace this inside, you should get the cable. Whichever is the most suitable. When you place your order, we'll let you know. We have a TV and broadband but no landline required. Connect the cable adaptor to the black banded end of the 3m isolator cable. We have tried plugging it into the only box we found it would fit but no luck. Virg Media installation: Here's whatever them need to perceive. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . The installation should take around an hour. Browse Virgin Media Virgin Media. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Tudor. The cable terminates on a box indoors wherever you want it, within reason. It is surface clipped usually. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm very sorry to hear about the non wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Now to my Issue: I opted for the self-installation ki. Virgin media wall socket for broadband is not what js shown on the installation guide. These enter my house via an air brick/vent very close to. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 50 per month. on 15-02-2022 10:03. If however the socket itself has been removed you will need assistance. Getting Connected with Virgin Media is easy when you have a wall socket. You'll also receive your contract either by email or by post to check and sign. Being connected to the internet is one of the most important modern essentials in 2022,. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Hub 3. Step 4. Dave. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We also don’t have an Ethernet point only an old BT outreach 5C box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TV box - 15 mins. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. We have tried plugging it into the only box we found it would fit but no luck. Plug into the wall socket. You need a small spanner to remove this, then push the provided connector over the exposed end. Browse Virgin Media Virgin Media Community. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Browse. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Account - Cable. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. We would like to show you a description here but the site won’t allow us. Hi @bingoman000. Failing this. Plug into the wall socket. Virgin media wall socket for broadband is not what js shown on the installation guide. Customer since 1993. I have also checked outside and there is no box either on my property or on my boundary wall. This promotion means you won’t pay the usual setup fee of £35. Networking and WiFi. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Openreach would normally use the existing route that your telephone line would take. No, you can keep using the same phone you’ve always used. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. 1. If there’s already a cable plugged into your Virgin. And you’re. Download it now and enjoy the. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We would like to show you a description here but the site won’t allow us. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Don't touch it. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. on 15-02-2022 10:03. The agent said I’ll need an eng. That is a rooftop aerial outlet for Freeview TV. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. cable from wall. Plug the cables into the hub. 2. on 21-02-2023 17:48. 3) get VM to fit a new box for you. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. My issue is the small wire is attached to the fibre and held there wit. on 06-03-2023 09:36. • Connect the end of the 1. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Summary of Contents for Virgin Media Virgin TV V6. Great staff. com. 01/09/14 - 13:14 #2. How do we go about booking an - 5416332. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Hi Virgin Media Team, Hope you are well. Options. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin Media;. There are multiple different branded wall boxes inside our flat but none. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. All the apps will work, and you can watch your recordings - your mini box connects to the main box. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. You can also check for a loose cable as not all properties have a socket. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Stay safe online. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But i couldnt find the socket that could fit. ahhh the rubbish that is CS - you could try this. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This'll only take a few moments. I don't longer work there. connector cable from the wall socket, as we’ll be re-using that later. The answer is yes. No Virgin Media Wall socket . correctly to the Virgin Media wall socket, please follow these instructions to get set up. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Just plug the Powerline 1000 into any electrical outlet then plug in. Stay safe online. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Surly there has been a connection previously otherwise we wouldn't have bee. VoIP stands for Voice over Internet Protocol. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Trace any cables coming out of it and check the ends of them. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Push the white cable with the black label into the Hub. Broadband wall socket. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. on 27-10-2022 09:24. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. You need something called a barrel to connect the two. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. It's obviously missing a case/cover and looks quite old. There are 10 types of people: those who. Account - Mobile. VM BB TV Landline. --Hub 3. You need a small spanner to remove this. Reply. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. cable from wall. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Just. Had my kit sent to a home we’ve just moved into. Browse Virgin Media Virgin Media Community. . correctly to the Virgin Media wall socket, please follow these instructions to get set up. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. RedTomato said: I removed my Virgin cable about a month ago. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. See below for suggestions to the regular 'missing socket' questions which are posted on here. Eric714. Options. • Take the red-banded end of the isolator cable and push it. Turn on and start the Box. 18-02-2023 10:23 - edited 18-02-2023 10:33. Back a step. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). We have the quickstart pack but sadly cannot get broadband set up and working. Solved Fibre Phone Upgrade Virgin Media Community 4863537. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Plug into the Hub. We have tried plugging it into the only box we found it would fit but no luck. It is surface clipped usually. QuickStart, set up and connections. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. C Then connect the plug into the nearest wall socket and switch it on. We all know and love the internet and TV services that can enter our homes through entry points. So yes, following many takeovers, this is now your Virgin Media connection. Account - Cable. . Could an engineer be arranged to install please as my account is due to go live today. There are 10 types of people: those. That is the correct fitting, it should push on unless its too loose inside the large housing. Joining in Options. 0 Kudos Share. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Internet. Options. Virgin Media;. I'm sorry to hear about the missing wall socket. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. - 5250024Got my virgin media self install kit but I don't have a virgin socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Plug the cables into the Hub. Tudor. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Can anyone tell me what the case is called, confirm its needed and. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Please keep an eye out for an envelope at the top right corner of your Forum page. Within 30 daysOn top of that, Virgin Media also offers a self-install option. I’m annoyed because I actually had a virgin sales person in my house. Reply. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. We would like to show you a description here but the site won’t allow us. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. We would like to show you a description here but the site won’t allow us. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. They will run the cable underground. provided, I shall give them a call tomorrow. I can’t take it off by myself so I called 0800 953 9500. I have signed up as a new user for Virgin Fibre. I can only find the TV socket. Push the red label end of the white cable, into the wall socket. 0 A Socket Wall Plate Module, 50x25mm. pdf (virginmedia. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. 2. The OUT terminal from the Technetix isolator has a terminator cap on it. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. and view the images for a range of different wall box options. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Second, you'll likely need a manned installation for your VM services. 13-12-2021 15:21. Solved no virgin media wall socket at installation community 4832746. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Thanks for posting, welcome both to the community and also Virgin Media. I am going to cancel. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. SpeedWe would like to show you a description here but the site won’t allow us. 0. What I need to do? - 5432597. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Even after scraping the connection might not be a very good one. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. 0 Kudos. The socket you need will be marked with the Virgin Media logo. Switched On Families. The new fibre phone line is designed to work with the same phones as the old copper line. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. This latest future-proof WiFi. Manage Your Account. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. The cable could be hidden within, or behind, furniture. Pop the power cable into a nearby plug socket, and turn it on. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Re: How to book an engineer. This hole will typically be up to 1cm in diameter and often positioned near your front door. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. The problem is the Hub is in my Study and the - 4964746. Pop the power cable into a nearby plug socket, and turn it on. 2. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. My property is a flat which I am renting, so befo. You need to go outside and locate the brown or grey omnibox on the wall. Hello, We recently moved into a house which has this box connected to the router. (I did this video to help/guide new engineer as I did not find any for my self when I started. 95 – £ 59. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug the cables into the Hub. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant.